It is possible that the carrier lost your package, delivered it to the wrong address, or it was stolen. In this situation, you will need to open an investigation with the shipping carrier. Once you initiate the lost/stolen package claim, we will assist you to the best of our ability in tracking down your order.
File a USPS Claim:
https://www.usps.com/help/claims.htm
File a FedEx Claim:
https://www.fedex.com/us/fcl/pckgenvlp/online-claims/
In order to prevent fraud, we do not refund packages shown to be delivered by the carrier. You agree to this contract provision when you check the box to accept our terms and agreements on the checkout page.